Refund & Cancellation Policy
Last updated October 27, 2026
We want cancelling to be as easy as signing up. Here is exactly how refunds work at SB Site Host (Holcombventures LLC).
Cancel anytime
There are no contracts. Cancel from the billing portal linked in your welcome email, or email hello@sbsitehost.com. Cancellation takes effect at the end of your current billing period, and your site stays live until then.
Monthly fees
Monthly subscription fees are not prorated or refunded for partial months.
Setup fees
| Plan | Monthly | One-time setup |
|---|---|---|
| Basic | $99/mo | $49 |
| Classic | $199/mo | $99 |
| VIP | $499/mo | $199 |
- Before kickoff: if you cancel before we begin build work (your kickoff), we refund the setup fee in full, along with your first monthly payment.
- After build work starts: the setup fee is non-refundable.
Add-ons
One-time add-ons are refundable only before work on them starts. Recurring add-ons follow the same rules as monthly fees.
Billing errors
If you were charged in error, such as a duplicate charge, email us within 30 days and we will correct it.
How refunds are issued
Approved refunds go back to your original payment method through Stripe, usually within 5–10 business days. Because Stripe may act as merchant of record, refunds can include any sales tax collected.
After cancellation
Ask us for an export of your content and we will send it. See our Terms of Service for hosting and data details.